FAQ's and Privacy Policy

Got Questions? We've Got Answers!

Welcome to Furball Frontiers’ Q&A section! Here, we address your most common questions about our pet services and adventures. Whether you're curious about our General Services, Dog Walking Services, or Booking and Payment, we’re here to help! If your question isn't listed, don’t hesitate to reach out directly. Join our community of pet lovers in Fareham as we explore the best for our Pets!

1. General Services:

  • Q: What areas does Furball Frontiers serve? 
    • A: We primarily serve the Fareham area and surrounding locations within a 10-mile radius including Havant, Waterlooville, Gosport and Portsmouth.
  • Q: What qualifications does your staff have? 
    • A: Our founder Dylan has extensive experience in animal care, including dog first aid training, work in animal shelters, veterinary settings, and reptile parks. We prioritize safety and individualized care for each pet.

2. Dog Walking Services:

  • Q: How long are your dog walks? 
    • A: Our standard dog walks are 30-60 minutes, tailored to your dog's energy level and needs.
  • Q: Can you walk multiple dogs from different households together? 
    • A: We carefully assess each situation to ensure safe and enjoyable walks. Our team is working toward safely handling up to four dogs simultaneously.

3. Booking and Payment

  • Q: How do I book your services? 
    • A: You can book our services by Contacting Furball frontiers directly, either through the website: www.furballfrontiers.co.uk/contact-us/ , by email: dylan.botha@furballfrontiers.co.uk , or by phone: 075 1140 1836. New customers receive two free dog walks as a welcome offer!
  • Q: What payment methods do you accept? 
  • A: We accept payment by Bank Transfer, Direct Debit for Monthly payments, or you can pay by card if you are looking for a once off service.

 

Last Updated: 23 January 2025

At Furball Frontiers, we respect your privacy. We collect personal details (e.g., name, email), payment information (via secure third-party services), and website usage data (e.g., cookies). This information is used to provide our services, process payments, and improve your experience.

We do not sell your data and only share it with trusted partners when necessary. You can manage cookies in your browser and contact us at dylan.botha@furballfrontiers.co.uk to access, update, or delete your data.

We use secure measures to protect your information and may update this policy occasionally. By using our website and services, you agree to this Privacy Policy.

 

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